Terms and conditions

By placing an order with Gene Discovery Company Limited through www.i-Genix.com, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions

“We” and “us” means Gene Discovery Company Limited

“You” means the person placing an order.

“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least 18 years old or obtained permission from eligible person by laws where your place your order

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.

We do not have to accept your order, and for example, we will not accept your order if:

We do not have the products in stock

Your payment is not authorized

The information provided is incorrected

There is an error on our website regarding the price or other details of the products

You have cancelled your order

We reserve the right to refuse any order.

Pricing and payment

Prices throughout the website are quoted in Hong Kong dollars, and payment can only be accepted in Hong Kong Dollars

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Gene Discovery Company Limited through www.i-Genix.com website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Gene Discovery Company Limited will be raised with or adjudicated by the credit card company. Rather, you agree to contact Gene Discovery Company Limited directly to resolve the issue or obtain a refund pursuant to the product guarantee.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Refund and Exchange

Each product sold through Gene Discovery Company Limited and www.i-Genix.com website is guaranteed. We will only refund or exchange for the following situations

1. Do not receive the sample collecting kit
2. Damaged or contaminated of the sample collectors
3. Not enough DNA cells collected
4. Your DNA test cannot be completed successful by any reasons

You must contact us for refund or exchange within 14 days after you receive the sample collecting kit. All defected products or sample collecting kit with unpacked package must return to Gene Discovery Company Limited as a reference. Fail to return might result unsuccessful refund or exchange

Gene Discovery Company Limited reserved all rights if any disputes